Terms & Conditions

Welcome to ChocoMe.lk! These terms and conditions outline the rules and regulations for the use of our website, ChocoMe.lk, owned and managed by ChocoMe.lk (Private) Limited. By accessing this website, we assume you accept these terms and conditions. Do not continue to use ChocoMe.lk if you do not agree to all the terms and conditions stated on this page.

1. Use of Content

• The services provided through ChocoMe.lk, including content and functionalities, are intended for personal use only. You may not use the website or services for any commercial purpose.
• You agree not to modify, obscure, or use any material obtained from ChocoMe.lk for unauthorized purposes.
• Reverse engineering or decompiling any software on the website is prohibited, except as expressly permitted by applicable law.

2. Proprietary Rights

• All trademarks used on ChocoMe.lk are the property of ChocoMe or its affiliates.
• The content and services on ChocoMe.lk are protected by copyrights, trademarks, and other proprietary rights and laws.
• You are allowed to use the website and services only as outlined in these terms and conditions.

3. Your Obligations

• You agree to use ChocoMe.lk in an appropriate and lawful manner.
• Do not transmit any objectionable or unlawful content through the website.
• You must not interfere with the security or operation of the website or engage in any unlawful conduct.

4. Liability for Content

• ChocoMe.lk provides content and services on an “as is” basis and does not guarantee accuracy or completeness.
• We reserve the right to cancel any order due to errors or mistakes and refund the payment.

5. Liability for Third-Party Content

• ChocoMe.lk is not responsible for third-party content linked to or from the website.
• Users are encouraged to adhere to acceptable use policies when accessing third-party websites.

6. Indemnity

• You agree to indemnify ChocoMe.lk from any claims arising from your use of the website or provision of content.

7. Termination

• ChocoMe.lk may terminate services or access to the website at any time for violation of these terms and conditions.

8. General

• These terms and conditions are governed by the laws of Sri Lanka.
• Onlinekade reserves the right to modify these terms and conditions at any time.

Pricing

• Prices displayed on ChocoMe.lk may not represent the full retail price.
• We reserve the right to correct any pricing errors and notify customers of such changes.

Unavailability of Product / Product Out of Stock

• In case of product unavailability, ChocoMe.lk will inform customers within 3 working days and process refunds within 10 working days.

Placement of Order

• Placing an order on ChocoMe.lk constitutes an offer, which we accept when we commence delivery.
• Confirmation of your order does not confirm acceptance of your offer.

Products Available for Immediate Pickup

• Customers can opt for pickup or delivery for products available for immediate pickup.
• Title of products available for immediate pickup passes to the customer at the time of payment.

Delivery of Products

• Thoroughly inspect products upon delivery. Damaged products must not be accepted.
• Delivery time is generally 1 to 5 business days, subject to supplier availability.

Refunds & Exchanges

• Refunds for change of mind will not be accepted.
• Products must be returned in original condition for refunds or exchanges.
• Vouchers must be redeemed within the validity period.

Product Descriptions/Image

• We strive for accuracy but do not warrant that product descriptions are error-free.
• Contact our customer support for assistance with discrepancies.

For any questions or concerns regarding our terms and conditions, please contact us at [email protected]. Thank you for choosing ChocoMe.lk!